Yes, we assess all our clients prior to starting a service to ensure we deliver a person-centered care. Also, we will review our service with you regularly to ensure we are still meeting your needs.

Pre-service assessments are free. You will only be charged for your carer’s time or any other service you have specifically agreed with us in advance.

Depending on the number of times booked per week, but it will typically be between one and three carers, all personally approved by you.

All our carers speak fluent English but, if clients are ever unhappy with a particular carer for whatever reason, we will find one they are happy with.

All our carers are DBS checked.

We use electronic monitoring to log both the start and end of each visit. In this way we can be sure that our clients are not only getting what they pay for, but that our carers are safe and on time. In the unlikely event of them being delayed this also means that we can be proactive in putting a solution in place.

We make a lot of effort to match each of our clients with the right caregiver, however, If you are ever unhappy with a carer we will find one for you who you are happy with in the shortest possible time.

A member of our management team will visit you at least once every three months, or sooner where appropriate, and speak to you regularly on the phone in between times to ensure our service continues to match your needs. However, if at any time you would like your service changed, whether on a temporary or permanent basis, all you need to do is give us a call.

We will work with you to determine exactly what you want us to do, which may include providing domestic assistance. This will be communicated to our carers to ensure care is delivered based on your need.

We are happy to help you to get out and about for whatever reason.

Yes. You just need to give us a call, ideally the day before or at least a couple of hours before is helpful if a last-minute change is needed.

We schedule our work weekly and so we will appreciate if you can let us know the week before.

You can pay by cheque, bank transfer or by debit card over the phone

We will invoice you either weekly or monthly, depending on the service we are providing

Our fees are subject to an annual review every December, aligning with the Consumer Price Index. This ensures that you can have peace of mind, knowing that there won’t be any unexpected surprises in terms of costs.