At Ovex Care Limited, we recognise the significance of your privacy and the how the utilisation of your personal data matters to you. We hold the utmost respect for the privacy of our customers and will solely gather and utilise personal information as outlined here, consistently upholding our responsibilities and your rights under the law.
1. Business Details
This is the privacy notice of Ovex Care Limited.
Our registered office is at Office 326, Devonshire House, Manor Way, Borehamwood WD6 1QQ, London.
2. Aims of this notice
Ovex Care Limited is required by law to inform you about your rights and our obligations regarding the collection and processing of your personal information, which you might provide to us. We have a range of policies and procedures to ensure that any personal information you supply is only with your active consent and will always be held securely and treated confidentially in line with the applicable regulations.
- What personal information we collect about: a) service users b) employees and c) third parties
- Service Users. As a registered care provider, we must collect some personal information of our service users including Name, Address, Next of Kin details, among others, to ensure we are able to provide effective care and support. The information is contained in individual files (manual and electronic) and other record systems, all of which are subject to strict security and authorised access policies.
- Employees and volunteers. The service operates a safe recruitment policy to comply with the regulations in which all personal information obtained, including CVs and references, are securely kept, retained and disposed of in line with data protection requirements. All employees are aware of their right to access any information about them.
- Third parties. All personal information obtained about others associated with the delivery of the care service, including contractors, visitors, among others will be protected in the same ways as information on service users and employees.
- How we collect information
The bulk of service users, employees and third parties’ personal information is collected directly from them manually through form filling and electronically most likely through the contact form via the website.
With service users, we might continue to build on the information provided through consultations and in the process of agreed care.
With employees, personal information is obtained directly and with consent through such means as references, testimonials and criminal records (DBS) checks. When recruiting staff, we seek applicants’ explicit consent to obtain all the information needed for us to decide to employ them.
All personal information obtained to meet our regulatory requirements will always be treated in line with our explicit consent, data protection and confidentiality policies.
5. What we do with personal information
All personal information obtained is used only to ensure that we provide a service, which is consistent with our purpose of providing a person-centered care service, which meets all regulatory standards and requirements. It will not be disclosed or shared for any other purpose.
6. With whom we might share information
We only share the personal information of service users, employees and others with their consent on a “need to know” basis, observing strict protocols in doing so. Most information sharing of service users’ information is with other professionals and agencies involved with their care and treatment. Likewise, we would not disclose information about our employees without their clear agreement.
The only exceptions to this general rule would be where we are required by law to provide information, for instance, to help with a criminal investigation. Even when seeking to notify the local authority of a safeguarding matter or the Care Quality Commission of an incident that requires us to notify it, we would only do so with consent or ensure that the information provided is treated in confidence.
Where we provide information for statistical purposes, the information is aggregated and provided anonymously so that there is no privacy risk involved in its use.
7. How personal information held by the care provider can be accessed.
There are procedures in place to enable any staff member, employee or third party whose personal information we possess can be accessed based on request.
- How long we keep information.
There are strict protocols in place that determine how long Ovex Care Limited (the organisation) will keep the information, which are in line with the relevant legislation and regulations.
- How we keep our privacy policies up to date
The staff appointed to control and process personal information in our organisation are delegated to assess all privacy risks continuously and to carry out comprehensive reviews of our data protection policies, procedures and protocols at least annually.